Has waiting on hold for customer service ever made you want to hit yourself in the head with a sack full of doorknobs?
Me too — there’s nothing more frustrating than a long wait time while trying to resolve a problem. Just how long have Americans waited to have their issues resolved? According to a survey Wakefield conducted on behalf of Jacada, roughly a quarter (26%) have “made a meal,” or “watched a full episode of a TV show” (25%) while waiting, and more than a third of Americans (36%) have gone to the bathroom while waiting for a customer service representative to solve their issue! Nearly two in ten were waiting for so long that they were able to completely clean a room in their house (17%), play two or more games of solitaire on their computer (16%), or read an entire magazine or newspaper (14%).